Here are the basic steps for learning this program if you are a front-line service provider or someone who will be training others:

• No matter whether you’re a business owner, manager, or front-line service provider, please watch the first training video entitled:  “The Heart of Hospitality:  It Starts With You.” This video gives viewers a basic understanding about why service is important, an overview of this program and how to work toward improving service in your business

• Next, please watch the second video, “You Make A Difference,” which shares our basic community service philosophy using the acronym GUEST

• Then, please view the final video, “Turn A Frown Upside Down,” which uses the acronym LAST to teach viewers how to turn unhappy guests into happy ones—your “last” chance to save their business

• Each video is supported by collateral materials that will help you to train others, share the basic service points in your business location for maximum impact, utilize professionally designed logos for promoting outstanding service, and includes a full copy of the brand statement about our community.  Please print out whatever copies you need to help remind you or your folks about the important points in this program.

• A checklist is included that provides an excellent guide for using the videos to train everyone in your organization

The more we work toward a higher service standard, the more we benefit!  Please take the time to work through this program and share it with everyone you can! If you have questions about this program send to info@hickorynutchamber.org

Great customer service from local shops will help create lasting memories for our guests and residents.